Q. I'm having trouble logging in.

A. Case Sensitivity

Our system is case sensitive. This means that upper case and lower case letters are treated as different characters. When you registered for your membership, you were instantly emailed your user name and password. Enter the user name and password in the exact case that you created the account. This information can be found in the membership confirmation email you received.

For Example: the username: abc is not the same as username: ABC

 

A. Cookies Enabled

Have you disabled "Cookies" on your web browser or changed the security setting?. If you have, you will not be able to log-in. The reason the security settings have to be set to medium or low is so that we can immediately identify and knock off hackers or malicious users. Forcing the medium or low security setting insures that we can identify the computer. This helps us secure all of your data as well.

To Enable Cookies

To enable cookies in Internet Explorer 6 and 7:

  1. In the Tools menu, click [Internet Options].
  2. Click the [Privacy] tab.
  3. Click the [Advanced] button.
  4. Select the [Override automatic cookie handling] option.
  5. In the First Party Cookies options select [Accept].
  6. In the Third Party Cookies options select [Accept].
  7. Select the [Always allow session cookies] option.
  8. Click [OK].

To enable cookies in Firefox:

  1. From the Tool menu, click [Options].
  2. Click the [Privacy] tab/ icon.
  3. Place a checkmark for the box "Accept cookies from site".
  4. Also in the "Keep until" drop down box make sure you select "they Expire".
  5. Click [OK].

 

A. Blocked Membership

If your membership has been blocked that means there may potentially be a problem with your login, please contact us for more information, quoting your username.

 

A. Early version of Windows XP

Early versions of XP have a small firewall bug and do not allow you to transfer some unencrypted data properly. This will not allow you to log-in even if you followed all of the steps above. To correct this, run Windows Update and download and install Microsoft's latest patches for your operating system.

 

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